Privacy Policy
Last Updated: September 4, 2026
Intro:
Maid For The City respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or booking our residential cleaning services.
Information We Collect
We may collect information you provide to us, including your name, email address, phone number, service address, booking details, information about your home and cleaning needs, messages or inquiries, and billing or payment-related information.
Our website may also collect limited technical information such as browser type, device information, IP address, and website activity.
How We Use Your Information
We use personal information to manage bookings, provide cleaning services, communicate with customers, process payments, respond to inquiries, send appointment-related messages, maintain business records, improve our services, and meet applicable legal or regulatory requirements.
Booking and Payment Providers
Maid For The City uses third-party platforms to support website hosting, online booking, scheduling, payment processing, communications, and other business operations.
Payment information is processed through secure third-party payment systems. Maid For The City does not need to directly store your complete credit card information.
Cleaning Professionals
Information necessary to complete your scheduled cleaning may be provided to the cleaning professional assigned to your service. This may include your name, service address, selected service, access instructions, and other information reasonably required to complete the booking.
Sharing Your Information
Maid For The City does not sell your personal information.
Information may be shared with service providers when necessary to operate our business, process payments, complete your cleaning service, comply with applicable laws, or protect against fraud or unlawful activity.
Cookies and Website Technology
Our website may use cookies and similar technologies to operate website features, improve performance, understand website activity, and support security.
You may be able to manage cookies through your browser settings.
Data Retention and Security
We keep personal information only for as long as reasonably necessary for business, service, accounting, legal, or regulatory purposes.
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online system can guarantee complete security.
Your Information
You may contact Maid For The City if you would like to request access to or correction of personal information we maintain about you, subject to applicable legal requirements.
Third-Party Links
Our website may contain links to third-party websites or services. Maid For The City is not responsible for the privacy practices or content of those third-party services.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised date.
Contact Us
Maid For The City
Ottawa, Ontario, Canada
hello@maidforthecity.ca
613-550-3103
maidforthecity.co